Privacy Policy

1. Introduction

GlobalQMS.in ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes the types of information we may collect when you visit globalqms.in (the "Website") or engage our consultancy and support services, and how we use, store and safeguard that information.

By using our Website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our Website or services.

2. Information We Collect

We collect information in two main ways: information you provide to us directly, and information collected automatically as you browse our Website.

Information you provide voluntarily

• Contact details — your name, email address, phone number and organization name when you submit a contact form, request a consultation, or email us.
• Enquiry content — any details you choose to include about your organization, certification goals, current management system or documentation.
• Business information — information you share with us during the course of an engagement, such as documents, procedures, process information and organizational data necessary to deliver our services.

Information collected automatically

• Technical data — IP address, browser type and version, device type, operating system and approximate location derived from your IP.
• Usage data — pages visited, time spent on pages, links clicked, referring pages and general interaction with the Website.

We do not intentionally collect special category data (such as health, religious or biometric data) through the Website. Please avoid sharing sensitive personal information with us unless it is genuinely necessary for a service you have requested.

3. How We Use Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide the services you request.
• To deliver ISO consultancy, documentation support, certification assistance and management system guidance.
• To communicate with you about your engagement, including project updates, clarifications and follow-ups.
• To improve our Website, services and overall client experience.
• To understand how visitors use our Website so we can make it more useful.
• To comply with legal, regulatory and professional obligations that apply to us.
• To protect our rights and the rights of others, and to prevent fraud or misuse of our services.

We do not sell your personal information to third parties, and we do not use your information for automated decision-making or profiling that produces legal effects.

4. Legal Basis for Processing

Depending on your location and the nature of the information, we process personal information on one or more of the following legal bases:

• Consent — where you have given us clear consent to process your information for a specific purpose, such as subscribing to communications or submitting an enquiry.
• Contract — where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
• Legitimate interests — where processing is necessary for our legitimate business interests, such as improving our services, provided those interests are not overridden by your rights.
• Legal obligation — where processing is necessary to comply with applicable laws and regulations.

5. Cookies & Analytics

Our Website may use cookies and similar technologies to enhance your browsing experience and to understand how the site is used. Cookies are small text files stored on your device that help websites remember information about your visit.

Types of cookies we may use

• Essential cookies — necessary for basic site functionality, such as remembering your preferences and ensuring security.
• Analytics cookies — help us understand how visitors use the Website so we can improve content and performance. These may be provided by third-party services such as Google Analytics.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website. Where required by law, we will ask for your consent before setting non-essential cookies.

6. Sharing & Disclosure of Information

We do not sell, rent or trade your personal information. We may share information in the following limited circumstances:

• Service providers — trusted third-party providers who help us operate our Website and deliver our services (for example, hosting providers, email services and analytics providers), bound by confidentiality obligations.
• Professional advisors — accountants, auditors, insurers or legal advisors where necessary and subject to confidentiality.
• Certification bodies — where you engage us to support certification and have asked us to coordinate with a certification body, we may share information necessary for that coordination with your knowledge.
• Legal requirements — where we are required to disclose information by law, court order, or to protect the rights, property or safety of GlobalQMS.in, our clients or others.
• Business transfers — in the event of a merger, acquisition or sale of assets, information may be transferred as part of that transaction, subject to continued protection under a comparable privacy policy.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements.

General enquiry information is typically retained for a reasonable period after our last interaction, and client engagement records are retained for the duration of the engagement and for any period required by applicable law or professional standards. When information is no longer needed, we securely delete or anonymise it.

8. Data Security

We take reasonable technical and organisational measures to protect the personal information we hold against unauthorised access, alteration, disclosure or destruction. These measures include secure servers, access controls, and confidentiality commitments from our team and service providers.

However, no method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security. If you have reason to believe your interaction with us is no longer secure, please contact us immediately using the details in the Contact Us section.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information. These may include the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal or contractual obligations.
• Object to or restrict certain types of processing.
• Withdraw consent where processing is based on consent.
• Request a copy of your information in a portable format.
• Lodge a complaint with a relevant data protection authority.

To exercise any of these rights, please contact us using the details below. We will respond within a reasonable timeframe and in accordance with applicable law.

10. Third-Party Links

Our Website may contain links to third-party websites, resources or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any website you visit through links on our site.

11. Children's Privacy

Our Website and services are intended for businesses and professional users. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps to remove it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or for other operational reasons. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of our Website or services after any changes to this policy constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please contact us: